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Ticket fraud: A review of the UK’s legislative developments to regulate the secondary ticket market

Published 23 June 2017 | Authored by: Louise Millington-Roberts

This article considers the on-going developments in England & Wales to tackle ticket fraud and the lack of transparency in the “secondary ticket market” (i.e. when tickets are resold on “secondary” ticket platforms). Please note that the article focuses on the obligations placed on secondary ticket platforms and sellers, as opposed to the position and legal remedies of rights holders.[1] Specifically, the article examines:  

  • Why legislation has been necessary;

  • The Competition & Markets Authority’s (CMA) letter to secondary ticketing businesses;

  • The Consumer Rights Act 2015 (CRA 2015) – an overview of key provisions relating to the advertisement of tickets, and the perceived missed opportunities;

  • The “Waterson Report[2] – the conclusions of Professor Michael Waterson’s independent review of the CRA 2015;

  • The Digital Economy Act 2017 (DEA 2017), and how it addresses ticket harvesting software  and botnets (explained below); and

  • The effectiveness of the current regulatory framework – do the legislation and the Waterson recommendations go far enough to tackle the problems associated with ticket touting?

This article builds on a previous piece that the author wrote for LawInSport in 2014, available here.[3] 

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About the Author

Louise Millington-Roberts

Louise Millington-Roberts

Louise has extensive experience working with major brands in the field of sport, media, commercial and intellectual property law, providing practical commercial advice on specialist legal matters including rights and brand protection, the commercialisation of brand, sponsorship, endorsement, and event management.

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Copyright © LawInSport Limited 2010 - 2017. These pages contain general information only. Nothing in these pages constitutes legal advice. You should consult a suitably qualified lawyer on any specific legal problem or matter. The information provided here was accurate as of the day it was posted; however, the law may have changed since that date. This information is not intended to be, and should not be used as, a substitute for taking legal advice in any specific situation. LawInSport is not responsible for any actions taken or not taken on the basis of this information. Please refer to the full terms and conditions on our website.