Ticket fraud: A review of the UK’s legislative developments to regulate the secondary ticket marketLouise Millington-Roberts
This article considers the on-going developments in England & Wales to tackle ticket fraud and the lack of transparency in the “secondary ticket market” (i.e. when tickets are resold on “secondary” ticket platforms). Please note that the article focuses on the obligations placed on secondary ticket platforms and sellers, as opposed to the position and legal remedies of rights holders. Specifically, the article examines:
- Why legislation has been necessary;
- The Competition & Markets Authority’s (CMA) letter to secondary ticketing businesses;
- The Consumer Rights Act 2015 (CRA 2015) – an overview of key provisions relating to the advertisement of tickets, and the perceived missed opportunities;
- The “Waterson Report” – the conclusions of Professor Michael Waterson’s independent review of the CRA 2015;
- The Digital Economy Act 2017 (DEA 2017), and how it addresses ticket harvesting software and botnets (explained below); and
- The effectiveness of the current regulatory framework – do the legislation and the Waterson recommendations go far enough to tackle the problems associated with ticket touting?
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- Tags: Anti-Corruption | Computer Misuse Act 1990 | Consumer Protection from Unfair Trading Regulations 2008 | Consumer Rights Act 2015 | Contract | Digital Economy Act 2017 | Dispute Resolution | Fraud | Governance | Regulation | The Consumer Contracts regulations 2013 | Ticket touts | United Kingdom (UK) | Waterson Report
- The on-going fight against Ticket Touting
- The crackdown on ticket touting continues in England
- Investigatory powers: obtaining evidence under the Norwich Pharmacal Jurisdiction
- Practical tips for sports rights holders concerned about the secondary ticketing market
About the Author
Louise has extensive experience working with major brands in the field of sport, media, commercial and intellectual property law, providing practical commercial advice on specialist legal matters including rights and brand protection, the commercialisation of brand, sponsorship, endorsement, and event management.